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Frequently Asked Questions

FAQs

Who is Iconex?

Iconex® is a global leader in label manufacturing and innovative solutions for high-volume industries like restaurants, retail, and logistics. We specialize in direct thermal, thermal transfer, and linerless technologies that improve efficiency, accuracy, and sustainability. Trusted by leading brands, we help businesses streamline operations and reduce waste.

Iconex has operated as an independent company since 2016, with a legacy dating back to 1887 with the invention of the paper receipt. Today, we combine over 130 years of innovation with a modern, forward-looking approach.

Iconex is headquartered in Morristown, Tennessee, at 5512 E. Morris Boulevard, Morristown, TN 37813.

Iconex operates multiple manufacturing and distribution facilities across the United States and Europe, including locations in Morristown and Jefferson City, Tennessee; Joplin, Missouri; Lancaster, Pennsylvania; Liverpool, New York; as well as Amboise, France and Peterborough, United Kingdom.

What are linerless labels?

Linerless labels are produced without a traditional backing paper (liner), eliminating material that would otherwise become waste. This design provides up to 40% more labels per roll, improves operational efficiency, and removes the need for liner disposal—reducing both waste and costs.

Sticky Media™ is a patented solution that combines receipt paper and a linerless label in one product. It allows businesses to print and label in a single step, improving speed, accuracy, and workflow efficiency.

MAXStick® is the Iconex premium linerless label brand, designed to deliver superior performance, reliability, and sustainability. Recognized for its environmental impact supporting more efficient operations and helping reduce waste.

To order MAXStick® products, call 717-898-0147 to connect directly with our team.

MAXStick® is designed to reduce waste with a liner-free, silicone-free, and bisphenol-free construction. It is Solar Impulse Efficient Solution certified for delivering both environmental and operational benefits.

DT Dispersible Labels are different because their adhesive disperses completely in water within 30 seconds, allowing containers to be reused without any cleanup time.

Two-Sided Thermal technology is an advanced thermal printing technology that simultaneously prints on both sides of a thermal-coated label.

Yes, our food-contact label products are FDA approved for indirect food contact, ensuring they meet safety standards for use in foodservice and packaging applications.

rE-label™ technology features residue-free removable adhesives that allow labels to be cleanly removed without damaging packaging. Ideal for returns processing, restocking, and prescription management enables easy reuse while maintaining product integrity and confidentiality.

Tamper seals use a strong permanent adhesive to securely seal packaging. If the label is removed or disturbed, it leaves visible evidence of tampering—helping ensure product integrity and customer safety.

Which industries does Iconex serve?

Iconex serves a wide range of industries, including Restaurants & Food Service, Retail & Grocery, Pharmacy & Healthcare, E-commerce, Distribution & Logistics, and Specialty Applications.

Yes—while Iconex primarily serves enterprise customers, our labeling solutions are designed to scale and are well-suited for businesses of all sizes.

Yes—Iconex offers a portfolio of specialized label solutions designed to perform across a wide range of temperature conditions, including refrigerated, freezer, and warming environments.

Iconex food freshness labels support tracking, date rotation, and ingredient identification,  for food safety compliance, and product integrity throughout operations.

Iconex labels help improve order accuracy, ensure carrier compatibility, enable end-to-end tracking, and streamline returns—supporting faster, more reliable e-commerce operations.

How do I request a quote?

You can request a quote through the website contact forms or by calling 800-543-8130 to speak with a representative.

Yes—product samples are available upon request by contacting the Iconex sales team.

Our labels are compatible with direct thermal, thermal transfer, laser, and inkjet printing. For specific compatibility details, please refer to individual product data sheets.

Yes—Iconex provides comprehensive product support, including onsite evaluations, compatibility guidance, and ongoing customer support to ensure optimal performance.

Minimum order quantities vary by product. Please contact the Iconex sales team for specific requirements.

Custom development timelines vary based on project complexity and typically range from several weeks to several months.

Yes—Iconex provides training support, including application guidance, printer setup, and best practices to ensure optimal performance.

Standard stock items typically ship within 1–2 days, while custom products may require longer lead times depending on specifications.

What environmental benefits do linerless labels provide?

Linerless labels eliminate liner waste, provide up to 40% more labels per roll, and reduce packaging and transportation emissions.

Many Iconex products are formulated with recyclability in mind, supporting more sustainable downstream disposal.

Yes—Iconex products meet a range of regulatory requirements, with specific product lines developed to comply with applicable standards across industries.

Iconex follows an ESG-driven approach to sustainability, integrating environmental, social, and governance strategies to create value for customers, employees, communities, and society.

Iconex measures environmental impact through structured sustainability initiatives and performance tracking, including defined sustainability pathways that guide reductions in waste, energy use, and resource consumption.

How do you ensure consistent quality?

Iconex ensures consistent quality by combining innovation with proven reliability to meet and exceed real-world performance requirements.

Our products undergo comprehensive testing across a variety of conditions to ensure durability, performance, and consistency.

Iconex follows a robust quality assurance process that includes thorough testing, root-cause investigation, and corrective actions to prevent recurrence.

How do you work with customers on custom solutions?

Iconex uses a 3-step consultative approach to develop tailored solutions:

  • Site Audit & Discovery
  • Solutions Identification
  • Develop & Validate


This process ensures solutions are designed, tested, and optimized for real-world performance.

Iconex is actively advancing its technology portfolio with innovations such as RFID, dispersible adhesives, improved linerless formulations, and next-generation tamper-evident solutions.